Refund Policy
Refunds and cancellation for Pro bought on the website: the seller is Paddle.com, refunds follow Paddle’s policy and are requested at paddle.net. App store purchases follow the store’s rules.
This policy applies to Pro membership bought on the website (the Pro membership page). Purchases made through an app store in the mobile app are covered separately in section 5.
1. Seller
Our order process on the website is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our web orders: it takes the payment, issues the invoice and handles refunds.
2. Refund terms
Refunds for purchases made on the website are governed by Paddle’s Refund Policy. Refund periods and the statutory withdrawal rights that apply in your country are set out in that policy.
3. How to request a refund
You can request a refund at paddle.net with the email address you used when buying; you find your order there and send the request straight to Paddle. If you run into a problem, you can also write to the contact address below and we will pass your request on to Paddle.
4. Cancellation
You can cancel your subscription at any time from the link in the email Paddle sends you. Cancelling stops the next renewal; Pro stays on until the end of the period you paid for.
5. Purchases made through an app store
If you bought Pro in the mobile app through the App Store or Google Play, refunds and cancellations follow that store’s own rules and are requested from the store: for the App Store at reportaproblem.apple.com, for Google Play from your order history in the Play Store. We cannot process refunds for store purchases.
6. Contact
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